Webster O'Brien LLP has been accredited with the Law Society's Practice
Management Standard, Lexcel. The scheme looks at all aspects of practice
management and helps to ensure that practices deliver excellent client care and
a consistently high quality of service. It recognises a quality of service
above and beyond the Law Society's statutory conduct rules.
The Lexcel quality mark means we have had disciplinary records checked at the
Law Society and undergone rigorous independent assessment to ensure we meet the
required standards of excellence. We are assessed on an annual basis to ensure
that standards are not only maintained but also continuously improved.
What this means for our clients:
The Lexcel accreditation means that Webster O'Brien LLP not only promise, but
have been independently assessed to provide the following:-
The basis under which charges will be calculated, including the best
information possible on the likely overall costs of the matter and the likely
timescale.
Accurate measurement of time spent on matters for billing purposes.
Regular updates on the progress of matters, including any changes to
anticipated costs or timescales.
Timely response to all client communications.
Effective supervision of all legal work (including file reviews)
and regular
checking of all files.
Effective operational risk management, including arrangements to
ensure that
all risks are identified, assessed, appreciated and addressed.
Confirmation in writing of the terms of business under which
instructions are
received.
Effective identification and management of personal and commercial
conflicts
of interest.
Name and status of the fee earner(s) working on your matter and the
person(s)
responsible for overall supervision.
Appropriate training, development and appraisals for all staff.
Webster O'Brien LLP has also received the Investor in People award.
The basis under which charges will be calculated, including the best
information possible on the likely overall costs of the matter and the likely
timescale.